New research from Appriss Retail revealed that total merchandise returns for 2024 totaled $685 billion, which represents a whopping 13.2 percent of total retail sales - which is pegged to come in ...

which is about 16.9% of sales. “Returns play an important role within the retail ecosystem and offer an additional touchpoint for retailers to provide a positive interaction with their customers ...

Total returns were 13% of overall retail sales, which reached $5.19 trillion for the year just ended, per the U.S. Census Bureau. Almost half of surveyed retailers said they encountered instances ...

Total merchandise returns for the year reached $685 billion, representing 13.21% of total retail sales, which amounted to $5.19 trillion in 2024, according to the report. The report reveals ...

Uncertainties persist, but five years after the pandemic lockdown, this year may at last mark a return to normal.

Organized criminals operate in this way so that the sales increases happen quickly ... As the majority of retail fraud happens within the store environment, combating returns fraud cannot be the sole ...

The National Retail Federation (NRF) estimates that 17% of items sold in 2024 were returned in 2024, totaling $890 billion, which is 15% higher than the previous year. The ...

To receive daily news and insights, subscribe to our free daily Retail Dive newsletter. Retailers’ ability to offer customers many happy returns is becoming more difficult and costly.