But why? We all know why: Netflix has some excellent content and most of its “users” are willing to tolerate bad “customer service” for access to the content. Is that the customer service ...

Entertainment companies are very different when it comes to their complaint, request and troubleshooting practices. How a ...

The video streaming service wants it to be easy for customers to rejoin. As a result, customer data is held on the site for 10 months, including billing details. Netflix says this information is ...