Martinez-Jerez, Francisco de Asis, Robert S. Kaplan, and Katherine Miller. "Infosys' Relationship Scorecard: Measuring Transformational Partnerships." Harvard Business School Case 109-006, July 2008. ...
In 1996, Harvard Business School Professor Robert S Kaplan and consultant David P Norton literally wrote the book on Balanced Scorecards. Along with Britpop, curtain hairstyles and lad culture, the ...
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Metrics versus valueIt is called the Balanced Scorecard. Robert Kaplan and David Norton described the Balanced Scorecard as the comprehensive framework that translates the company’s strategic objectives into a ...
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