A customer journey map is a visualization tool showing how someone engages with your product. A process map visualizes all ...

So, how do businesses achieve that knowledge? With the help of customer journey maps. Customer journey maps help businesses visualize customer interactions and identify quickly and clearly what is ...

The touchpoints between you and your customer create their journey. See your business from your customer's point of view. A map is all about getting somewhere! In this lesson, you'll determine the ...