Even if HP's telephone support center wasn't busy, callers would reportedly hear: We are experiencing longer waiting times and we apologize for the inconvenience. The next available representative ...
The company is tracking metrics weekly, including how many callers abandon phone support in favor of online channels. This approach has reportedly caused dissatisfaction among HP’s European staff. An ...
HP is apparently making personal PC and printer ... As a result, we will continue to prioritize timely access to live phone support to ensure we are delivering an exceptional customer experience." ...
tom's Hardware on MSN29d
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlashAs we result, we will continue to prioritize timely access to live phone support to ensure we are delivering an exceptional ...
HP Inc today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback." As The Register exclusively ...
It wouldn’t surprise me at all if a mandatory phone support wait time is in place at many companies. The Register speculates that HP’s rapid turnaround had less to do with the public exposure ...
Even HP's customer service staff criticized the ... As a result, we will continue to prioritize timely access to live phone support to ensure we are delivering an exceptional customer experience." ...
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