An employee handbook is a valuable document that communicates ... foster innovation and creativity, and enhance your customer satisfaction and loyalty. Therefore, it's important to define and ...

A well-structured handbook protects your organization and workers by providing guidance on workplace policies and procedures.

Nordstrom is renowned for its great customer service. "Throughout their history ... While other retailers have extensive employee handbooks, Nordstrom's is incredibly simple.

Businesses are facing new challenges to meet the expectations of customers and employees ... the customer service implications of always-on mobile users and how digital platforms can engage ...