Mission to transform contact centres into customer experience centres sees new solutions for core collaboration platform ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

Cisco (CSCO) unveils vision for agentic AI collaboration & introduces new AI-powered solutions for customers, employees & IT ...

Cisco (NASDAQ:CSCO) on Monday unveiled new Webex AI solutions, expanding its collaboration portfolio to include the general availability of Webex AI Agent to improve customer experiences. New ...

“We do about 8 billion calls a month … We have exceeded our own expectations,” Cisco’s Jeetu Patel tells CRN on Webex Calling’s unprecedented growth compared to the competition.

Cisco continues to inject new features into its popular Webex collaboration platform in the midst of the global COVID-19 pandemic and plans to take back market share from the competition post ...