The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

However, AI is now being utilised for a surprising purpose: simulating angry customers to train customer service executives to remain calm and composed while handling irate callers. According to ...

We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service. You can look further into Apple's ways by reading ...

TOKYO: A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding ...

The academy's training programs are designed to elevate customer service excellence across Nissan's India network. This initiative reflects Nissan’s focus on delivering an exceptional customer ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...