customer service, or sales business in 2025, it’s likely a standard VoIP phone system will fall short of meeting your needs. Dedicated call center software offers all the trappings of a VoIP ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

The platform –which pulls in technology from Teams, Nuance, Azure, Power Platform and Dynamics 365 – integrates with other contact center and customer relationship management software ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

“If you don't have great customer care, great customer support ... Polaris Market Research published a report that put the contact center software market at $23.81 billion in 2021 with a ...