Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S ...
Jack Kelly covers career growth, job market and workplace trends. In a 2023 Capterra survey of 300 human resources leaders, 98% of surveyed HR executives said they ... [+] will employ software and ...
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