Entrepreneurs must have access to powerful technologies that may help them streamline operations and better serve their clients. One must-have tool is the best ITSM software, which allows firms to ...

There are more than 400 IT service management tools (ITSM) products in the market, although ServiceNow, BMC and Ivanti combined for 70 percent of the global market share in 2019, according to ...

AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ...

Xurrent, the service and operations management platform purpose-built for modern enterprises and managed services providers, is announcing its acquisition of Zenduty-a leader in cutting-edge incident ...

This empowers customers to design and implement industry-recommended best practice workflows right ... more informed decisions when selecting ITSM tools and planning long-term investments in ...

Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with ... Both established and emerging enterprises rely on ManageEngine's real-time IT management tools to ensure the ...