Despite efforts to fix the problem, 911 dispatchers still struggle to locate injured people on Philly trails
An 81-year-old Center City resident fell and hit her head on the Schuylkill River Trail; 911 help was delayed.
The Durango Herald9d
How Durango Emergency Dispatch is turning tide on turnover
Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency ...