FRESNO, Calif. (KFSN) -- Jacqueline Robles-Grajeda is calmly taking emergency calls for American Ambulance. She got to this ...

“Of course, it’s hard ... Employees undergo almost a year of training, including time working with an experienced dispatcher, before handling and dispatching emergency calls on their own.

Officers gathered at the Ssgt. Willie De Leon Civic Center in Uvalde on Wednesday for a first-of-its-kind training in the ...

Our call handler and dispatcher courses involve a four or six week programme ... before you move into our real emergency control room. This will be the final week of training for call handlers and you ...

Dispatchers teamed up with NAMI of Knoxville to complete training on how to work through a call with someone who is in crisis.

The training, which heavily features virtual simulations, includes 11 active shooter exercises, with incident management being the primary focus.

Dan Nigro: And all the dispatcher could say is ... Melissa Doi: Are they going to be able to get someone up here? 911 operator: Of course ma'am we're coming up to you. Melissa Doi: Well ...

Polk County residents should be prepared for sustained winds of at least 75 mph, more likely over 110 mph, with higher gusts.

It is no secret that getting older comes with many hurdles. Many would prefer to stay in their homes for as long as possible ...

Carlos Adrian Ingram Lopez was naked and high on cocaine when the officers confronted him in the house’s cramped, unlit ...

Officials stayed mum about a York County Prison training incident this year that injured a county employee. Now, her husband is speaking out.

Well before Floyd’s murder in May 2020, Tucson was among America’s big-city departments to embrace “progressive policing.” It had launched programs to get nonviolent drug dealers and homeless people ...